Fast Food Services 2017-07-25T10:25:44+00:00

Fast Food Services

SAQA / CATHSSETA ID: 14115

Course Name: National Certificate: Fast Food Services (Full Qualification)

NQF Level: 3

Entry Requirements:

  • It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.

  • Learners should have a basic comprehension of English.

  • Basic reading and writing skills are required.

Duration

46 WEEKS

Price

R26 600.00

Course Content:

Theory:

  • Basic calculations.

  • Cleaning materials & equipment.

  • Customer care principles.

  • Different cooking methods.

  • Different fruit, vegetables & breads.

  • Different knives, utensils & equipment.

  • Different meat, poultry & fish cuts.

  • Health, hygiene, safety & security.

  • Layout, services & facilities of the organisation.

  • Payment methods.

  • Sectors of the Hospitality, Travel & Tourism Industry.

  • Stock management & storage.

  • Telephone etiquette.

Practical:

  • Operate a computer.

  • Deal with customers.

  • Process incoming and outgoing telephone calls.

  • Display Cultural Awareness in dealing with Customers & Colleagues.

  • Communicate verbally.

  • Maintain effective working relationships with other members of staff.

  • Maintain health hygiene and professional appearance.

  • Prepare written communications.

  • Maintain hygiene in food preparation, cooking and storage.

  • Accept and store food deliveries.

  • Prepare and clear areas for table, counter and take-away service.

  • Provide a counter and take-away service.

  • Maintain secure working environment.

  • Maintain a safe working environment.

  • Conduct on-job coaching.

  • Operate a payment point and process payments.

  • Develop self within the job role.

  • Source information about self-employment opportunities.

  • Handle and record refunds.

  • Maintain customer satisfaction.

  • Maintain the receipt, storage and issue of goods.

  • Contribute to the identification of short term supply needs.

  • Maintain a cleaning programme for own area of responsibility.

  • Provide First Aid.

  • Monitor and maintain health, safety and security.

Assessment:

Questionnaires on theory.

Assignments on workplace implementation.

Practical assessment on all aspects of preparing, cooking and serving food in a fast food outlet, restaurant or cafeteria.

Award:

Drum Beat Academy and CATHSSETA Certificate.

Ready to Enrol?

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0860 10 36 35

Email Christa