Fast Food Services
SAQA / CATHSSETA ID: 14115
Course Name: National Certificate: Fast Food Services (Full Qualification)
NQF Level: 3
Entry Requirements:
-
It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.
-
Learners should have a basic comprehension of English.
-
Basic reading and writing skills are required.
Duration
46 WEEKS
Price
R26 600.00
Course Content:
Theory:
-
Basic calculations.
-
Cleaning materials & equipment.
-
Customer care principles.
-
Different cooking methods.
-
Different fruit, vegetables & breads.
-
Different knives, utensils & equipment.
-
Different meat, poultry & fish cuts.
-
Health, hygiene, safety & security.
-
Layout, services & facilities of the organisation.
-
Payment methods.
-
Sectors of the Hospitality, Travel & Tourism Industry.
-
Stock management & storage.
-
Telephone etiquette.
Practical:
-
Operate a computer.
-
Deal with customers.
-
Process incoming and outgoing telephone calls.
-
Display Cultural Awareness in dealing with Customers & Colleagues.
-
Communicate verbally.
-
Maintain effective working relationships with other members of staff.
-
Maintain health hygiene and professional appearance.
-
Prepare written communications.
-
Maintain hygiene in food preparation, cooking and storage.
-
Accept and store food deliveries.
-
Prepare and clear areas for table, counter and take-away service.
-
Provide a counter and take-away service.
-
Maintain secure working environment.
-
Maintain a safe working environment.
-
Conduct on-job coaching.
-
Operate a payment point and process payments.
-
Develop self within the job role.
-
Source information about self-employment opportunities.
-
Handle and record refunds.
-
Maintain customer satisfaction.
-
Maintain the receipt, storage and issue of goods.
-
Contribute to the identification of short term supply needs.
-
Maintain a cleaning programme for own area of responsibility.
-
Provide First Aid.
-
Monitor and maintain health, safety and security.
Assessment:
Questionnaires on theory.
Assignments on workplace implementation.
Practical assessment on all aspects of preparing, cooking and serving food in a fast food outlet, restaurant or cafeteria.
Award:
Drum Beat Academy and CATHSSETA Certificate.
Ready to Enrol?
CALL OR EMAIL US TODAY!