Food and Beverage Services
Food & Beverage Services
SAQA / CATHSSETA ID: 14113
Course Name: National Certificate: Food and Beverage Services (Full Qualification)
NQF Level: 4
Mathematics at NQF Level 3.
Communication at NQF Level 3.
Learners should have a basic comprehension of English.
Basic reading and writing skills are required.
Cleaning materials & equipment.
Customer care principles.
Different glasses, crockery & cutlery.
Different table settings.
Different wines, spirits & liqueurs.
Health, hygiene, safety & security.
Layout, services & facilities of the organisation.
Sectors of the Hospitality, Travel & Tourism Industry.
Stock management & storage.
Deal with customers.
Process incoming and outgoing telephone calls.
Display Cultural Awareness in dealing with Customers & Colleagues.
Maintain effective working relationships with other members of staff.
Maintain health, hygiene and professional appearance.
Prepare written communications.
Handle and store cleaning equipment and materials.
Handle and dispose of waste.
Clean and store glassware.
Clean and restock drinks machines / equipment.
Prepare and clear areas for table service.
Provide a table service.
Provide a table drink service.
Provide a carvery / buffet service.
Serve bottled wines.
Prepare and serve wine.
Prepare and serve spirits and liqueurs.
Maintain the table service.
Maintain the drink service.
Supervise the running of a function.
Maintain a safe and secure working environment.
Conduct on-job coaching.
Operate a payment point and process payments.
Develop self within the job role.
Source information about self-employment opportunities.
Handle and record refunds.
Maintain customer satisfaction.
Maintain the receipt, storage and issue of goods.
Planning and deliver staff training and development in own area of responsibility.
Contribute to the identification of short term supply needs.
Maintain the cleaning programme for own area of responsibility.
Induct new staff to the workplace.
Planning, organise & monitor work in own area of responsibility.
Monitor and maintain health, safety and security.
Maintain a preventative maintenance programme.
Assessment: Questionnaires on theory.
Assignments on workplace implementation.
Practical assessment on all aspects of preparing and providing a table and drink service in a bar, club, restaurant, lodge, hotel or guesthouse.
Award: Drum Beat Academy and CATHSSETA certificate.
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