Accommodation Services 2017-07-24T15:53:16+00:00

Accommodation Services

SAQA / CATHSSETA ID: 14110

Course Name: National Certificate: Accommodation Services (Full Qualification)

NQF Level: 2

Entry Requirements:

It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.

Learners should have a basic comprehension of English.

Basic reading and writing skills are required.

Duration

45 WEEKS

Price

R21 300.00

Course Content:

Theory:

  • Basic calculations.

  • Cleaning equipment & materials.

  • Customer care & principles.

  • Different linen & bed coverings.

  • Different floors & floor coverings.

  • Health, hygiene, safety and security.

  • Layout, services and facilities of organisation.

  • Sectors of the Hospitality, Travel and Tourism Industry.

  • Stock management.

  • Telephone etiquette.

Practical:

  • Deal with customers.

  • Process incoming and outgoing telephone calls.

  • Display Cultural Awareness in dealing with Customers & Colleagues.

  • Maintain effective working relationships with other members of staff.

  • Perform basic calculations and communicate verbally and non-verbally.

  • Prepare beds and handle linen and bed coverings.

  • Service toilets and bathroom areas.

  • Service guest bedroom areas.

  • Clean floors and floor coverings.

  • Handle and store cleaning equipment and materials.

  • Handle and dispose of waste.

  • Maintain the housekeeping service.

  • Maintain a safe and secure working environment.

  • Conduct on-the-job coaching.

  • Develop self within the job role.

  • Source information about self-employment opportunities.

  • Maintain customer satisfaction.

  • Maintain the receipt, storage and issue of goods.

  • Contribute to the identification of short term supply needs.

  • Maintain the cleaning programme for own area of responsibility.

  • Induct new staff to the workplace.

  • Plan, organise & monitor work in own area of responsibility.

  • Monitor and maintain health, safety and security.

  • Maintain a preventative maintenance programme.

  • Control and order stock.

Assessment:

Questionnaires on theory.

Assignments on workplace implementation.

Practical assessment on providing and maintaining all aspects of accommodation services in a lodge, hotel or guesthouse.

Award:

Drum Beat Academy and CATHSSETA Certificate.

Ready to Enrol?

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0860 10 36 35

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