Course Contents:

Theory:

• Layout, services & facilities of the organisation.

• Health, hygiene, safety & security.

• Basic calculations.

• Different payment methods.

• Telephone etiquette.

• Different glassware & equipment.

• Liquor laws.

• Different wines, spirits, liqueurs and cocktails.

Practical:

• Maintain health, hygiene & professional appearance.

• Maintain safe & secure working environment.

• Operate a payment point & process payments.

• Maintain effective working relationships with other members of staff.

• Communicate verbally.

• Process incoming and outgoing telephone calls.

• Provide customer service.

• Clean & store glassware.

• Clean & restock drinks machine / equipment.

• Prepare & clear areas for drink service.

• Serve bottled wines.

• Prepare & serve cocktails.

• Maintain kegs & gas cylinders for use.

• Maintain cellars / beverage store room.

• Provide a drinks service for licensed premises.

Assessment:

Practical assessment on serving customers in the bar.

Questionnaire on theory.

Assignment on workplace implementation.

Award:

Drum Beat Academy and CATHSSETA Certificate.