TABLE ATTENDANT
SKILLS PROGRAMME
Learn to provide attentive and efficient table service to enhance every guest’s dining experience
HSP/TblAtt/2/0025 l NQF LEVEL 2
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TABLE ATTENDANT
The Table Attendant Skills Programme is a CATHSSETA accredited skills programme designed to equip learners with the essential service and customer care skills required in food and beverage environments. The programme covers health, hygiene and professional appearance; understanding the layout, services and facilities of the establishment; setting tables and folding napkins; taking and placing orders; serving food at the table; and providing buffet or carvery service.
Learners are also trained in preparing bills, handling payments, communicating effectively with customers, delivering quality customer service, and handling problems professionally. The programme combines theory and practical workplace-based learning to prepare learners for employment as table attendants in restaurants, hotels, lodges, and catering establishments.
COURSE CONTENT
Theory:
- Health, hygiene & professional appearance.
- Layout, services and facilities.
- Safe & secure working environment.
- Basic calculations.
- Payment.
- Communication skills.
- Telephone etiquette.
- Proving customer service.
- Cleaning & setting tables.
- Methods of folding napkins.
- Menus.
- Food & Wine.
Practical:
- Setting tables.
- Taking & placing orders.
- Serving food at the table.
- Serve a buffet / Carvery.
- Serving wine.
- Preparing the bill.
- Handling the payments.
- Providing customer service.
- Communication skills.
- Handling problems.
PRICE
PRICE: R12 485.00 per person (incl. VAT).
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COURSE STRUCTURE
Duration: 53 Days (Including theory and practical).
Certification: Drum Beat Academy and CATHSSETA Certificate.
Entrance Requirements:
- Learners should have a basic comprehension of English.
- Basic reading, writing and mathematical skills are required.
Assessment:
- Practical assessment on serving customers in the restaurant.
- Questionnaire on theory.
- Assignments on workplace implementation.
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